Warranty Policy

At Murli Craft, we are committed to providing high-quality furniture and home products designed for durability and long-lasting use. Our Warranty Policy is created to ensure customer confidence and satisfaction with every purchase made through our website.

We provide a limited warranty against manufacturing defects for selected products. The warranty period may vary depending on the type of product purchased. The warranty covers issues related to manufacturing faults, structural defects, or workmanship problems that occur under normal residential use. Any warranty details applicable to a product may be mentioned on the product page or shared at the time of purchase.

The warranty does not cover damages caused by improper use, accidental damage, misuse, neglect, water exposure, fire, natural disasters, unauthorized repairs, normal wear and tear, scratches, fabric fading, or damage caused during improper handling after delivery. Variations in wood texture, grain, color, or handcrafted finishes are considered natural characteristics and are not treated as manufacturing defects.

Customers are advised to inspect products carefully at the time of delivery. If any manufacturing issue is noticed, customers should contact us within a reasonable time along with order details, photographs, and a clear explanation of the issue. Our support team will review the request and may arrange repair, replacement, or another suitable solution depending on the nature of the problem.

Murli Craft reserves the right to inspect the product before approving any warranty claim. Warranty services may be denied if the product shows signs of misuse, modification, or damage caused by external factors. The final decision regarding warranty approval will remain with Murli Craft.

This warranty is applicable only to the original purchaser and is non-transferable. Warranty claims are valid only when proof of purchase or order confirmation is provided.

Murli Craft may update or modify this Warranty Policy at any time without prior notice. Continued use of our website and services indicates acceptance of the updated policy.

Contact Information

Murli Craft
📞 Phone: 8003703127
📧 Email: muralihandicraft@gmail.com
📍 Address: Khata No-14, Khasra No-296/404, Melusar, VPO-Melusar, Churu, Rajasthan, India